In all cases where an error may be attributed to DVG DE VECCHI srl (wrong shipment, catalogue and/ or price list mistake, error during order processing of the system), goods are credited and/or sent back to the Customer, according to the agreement reached.
In case of an error by the Customer possible return claims may be accepted solely at DVG DE VECCHI srl's discretion.
This is provided that:
- DVG DE VECCHI srl receives the refund claim within and no later than eight days from delivery date.
- It is an item, which is available from stock (therefore this does not apply for out of catalogue items).
- The value of the refund is not less than €100, not including VAT.
If the above requirements are met and the return is authorized, the value of the goods is credited with a 30% reduction from sales price. Shipment fees to DVG DE VECCHI srl are charged to the Customer.
In any case, DVG DE VECCHI srl reserves the right to find an agreement on possible solutions to be considered as an alternative to a refund.
In the instance of defective material under warranty, the report and the request for a return must be submitted to DVG DE VECCHI srl within eight days from receipt of the goods. This only occurs in rare cases as most of our suppliers work in compliance to quality guarantee ISO 9001, although they cannot be ruled out.
ATTENTION: electrical/electromechanical items must be carefully checked before installation, as the suppliers do not accept returns, not even under warranty, if the items have been assembled.
Furthermore, must remember that, in order to claim the warranty for these particular products, their keeping and storage conditions need to be determined.
In this page of our website you can get the form for returned goods request.
We ask to our customer to respect the following procedure:
- Contact your commercial handler in DVG DE VECCHI srl and expose your problem; forward us an e-mail with attached the form for returned goods request complete with number and date of DVG DE VECCHI srl shipping document and serial number when specified on the product.
- Before shipping the goods wait to be contacted for instructions.